Ok over the last few months I have seen someone publicly rant and rave and threaten to boycott Dropzone commander in everyplave he can forums and several facebook pages. Now while I don’t know the ins and outs or exactly what happened or is happening I had cause to contact Hawks myself.
Can you guess why? One of the parts off one off the gates had broke on the sprue. As you can imagine, no one is impressed to find broken bits in there minis box the anticipation, the planning, the excitement, all gone in an instant.
That was I believe late Tuesday. So I emailed Hawks along with the picture above. A member of the Hawks team replied on Wednesday and low and behold a new set arrived today. So in my experience Hawks customer service is second to none, also this is the first and only problem I have had with any off there products in nearly a year off owning DZC and what must amount to thousands of pounds worth off miniatures brought by myself and others I know who play the game.
Now the other customer, well he had his problems at a time when at least half the team were over in the states doing the shows and trying to grow the game even further. Unfortunately bad reviews tend to get spread further but in writing this short article I hope in some small way it will go towards redressing the balance for the Hawks team.